I HAVE A CHARITY PLACE

 

Is my place still valid for the new October date?

Yes, we’d love to still have you in #TeamLegend. If you can run on 4 October 2020, you don’t need to do anything. Your place will transfer to the new date, and we’ll still support you every step of the way.  

I can’t take part on 4 October. What can I do? 

We’re really sorry you’re not able to make the new date for the event. Please email us here and let us know your phone number and we’ll call you to talk about your options. 

Am I able to transfer over to another event? 

We would be happy to transfer your place over to another event, please contact us here to discuss your options.  

If I withdraw my place can I get a get a refund of my registration fee? 

We’re really sorry, but the registration fee for the event is non-refundable. This was included in the Terms & Conditions when you signed up to the event.   

I withdrew before 1 February but would now like to run in October - can I have my place back? 

Unfortunately, if you withdrew before 1 February we allocated your place to somebody else, so we now can’t offer it back to you. The Virgin Money London Marathon give us the deadline of 1 February to confirm our team, so that’s why we allocate returned places before that date.  

I withdrew my place after 1 February and before the announcement of the new date - am I able to get my place back? 

We would love to welcome you back to #TeamLegend if you cancelled your place between 1 February and 13 March 2020. Please contact us here by 13 April 2020 to reinstate your place. 

 

I HAVE A BALLOT PLACE 

 

Is my place still valid for the new October date?

Yes, we’d love to still have you in #TeamLegend. If you can run on 4 October 2020, you don’t need to do anything. Your place will transfer to the new date, and we’ll still support you every step of the way. 

I can’t take part on 4 October. What can I do?

You will need to contact the Virgin Money London Marathon event organisers directly to talk about your options. If you do cancel your place this year, please email us to let us know.  

Am I able to transfer over to another event?

We would be happy to transfer your place over to another event, please contact us here to discuss your options. 

 

GENERAL  

 

If I cancel my place and people want their donations refunded, what can I do?

If your supporters would still like to give us their donation to support our work with young people with cancer, we would be really grateful. However, if they would like their donation refunded please ask them to contact us here. Please note that it must be the supporter who contacts us directly to claim their refund.  

Will the Post-Race Reception be in the same venue as planned?

Yes, we have managed to secure Prince Phillip House for the new date of 4 October 2020. All the details from your Post-Race invitation currently remain the same, except for the change in date. If anything changes, we will be in touch. 

Will the cheer points be in the same areas?  

We are currently looking at our cheer points – we’ll communicate any changes to you as soon as possible.  

Now that the race has been postponed, what’s the best way for me to approach my training?

Our friends at RunningWithUs have provided some new ways to approach your training for October. Take a look at them here.